Pick-up Time:
- Lipa Noi & Taling Ngam: 2:30 – 2:45 PM
- Lamai: 2:45 – 3:00 PM
- Chaweng: 3:15 – 3:30 PM
- Choeng Mon: 3:20 – 3:40 PM
- Bangrak & Bophut: 3:20 – 3:40 PM
- Maenam: 3:10 – 3:20 PM
- Nathon & Bang Po: 3:00 – 3:15 PM
You will receive confirmation of your booking’s availability within 1 minute of booking. Most reservations are auto-confirmed, and your voucher will be sent via email.
Auto Pre-Paid Booking:
Any pre-paid booking is confirmed automatically once payment is completed through our payment gateway.
Partial Payment:
All bookings made with partial payment are non-refundable and confirmed automatically.
Pay Later Booking:
Bookings made with the pay-later option are not confirmed until you provide your room number and hotel check-in details.
Our Customer Service Representative will confirm your pick-up time and guide details at least 12 hours before the tour date for join-in tours. For private tours, all pick-up points are already included in the itinerary.
If you do not receive an email from us, please check your Spam folder or contact us.
Please also send your room number and local contact number (if available) to rsvn@sunleisrueworld.com along with your booking confirmation number.
Please wait in the hotel lobby 15 minutes before the pick-up time shown on your voucher. Any delay on your part may result in re-allocation to a later time, if available. Otherwise, the booking may be auto-canceled with a 100% charge.
The driver may arrive 15–45 minutes later than the scheduled time due to traffic or unforeseen circumstances.
A printed voucher is not required. You can simply show your mobile voucher or booking confirmation to the guide.
Please note that activity times may be affected by weather, equipment maintenance, or safety protocols.
Sun Leisure World reserves the right to cancel any booking due to bad weather conditions or natural disasters.